Shipping policy

Fast shipping with tracking and proactive communication. An item from PRISON, a streetwear brand with over 10 years of history.

Areas served and shipping cost calculation
We deliver throughout USA. Delivery times and costs appear automatically at checkout after entering your zip code.

Order processing
Approved orders are prepared within 72 business hours.

Pre-orders/customization or high demand may require additional preparation time; we will inform you by email

Shipping methods and tracking

The code is sent by email  immediately after posting.

Free shipping
Available under specific conditions.

Address, attempts and restrictions
Check the address at checkout; changes after posting are not guaranteed.
Absence/refusal or incorrect address may result in reshipment at a cost.

In areas with restricted home delivery, pickup can be made at the agency indicated in the tracking.

Delay, loss or damage
Check the tracking. If it indicates an anomaly, contact Customer Service immediately.

We open a protocol with the carrier and follow up until the solution.
If loss/damage is confirmed, you choose: reshipment or refund.

Exchanges and returns
Breakthrough (7 days): full refund after verification.
Size/color: request according to the Exchange and Return Policy.
Authenticity and documentation
Original PRISON® products with invoice.
Adequate packaging to preserve integrity during transport.
Official channels and customer service
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