Contact
Real people, one inbox, replies within one business day.
useprison@useprison.com
Monday to Friday, 8:30 am to 5:00 pm ET. Messages sent after hours or on weekends are answered the next business day.
To make it fast, include your order number (it's in your confirmation email) and, for damaged or wrong items, a photo.
Before you write, the quick answers
- Where do you ship from? Chicago, Illinois. US orders only, no customs or import fees. Shipping Policy
- How long does it take? 1 to 3 business days to process, then 4 to 8 business days with USPS. Tracking arrives by email when your order ships.
- How much is shipping? $7.95 flat. Free on orders over $100.
- Can I exchange a size? Yes, free, within 30 days of delivery. Return & Refund Policy
- Can I change my address or cancel? Yes, as long as the order hasn't shipped. Email us right away with your order number.
Wholesale, press and collaborations
Same inbox: useprison@useprison.com, subject line "Wholesale", "Press" or "Collab".
Mailing address
Prision International Streetwear LLC
7345 W Sand Lake Rd, Ste 210, OF 9798
Orlando, FL 32819, United States
Office address only. Returns ship with the prepaid label we send you, not to this address.
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